Avoid a universal rule
Materials with different identities and forms may have different documented transport needs. A blanket claim that every item travels under the same conditions would be misleading.
Ask for the documented basis
Identify which record defines the relevant storage and transport expectations and whether those expectations apply to the exact supplied form. Do not infer requirements from a generic photo of insulated packaging.
Align the handover
Confirm the agreed dispatch arrangements, consignee responsibilities and what records accompany the shipment. This article provides a document-review perspective and no operational handling parameters.